Shipping policy
For internet orders, our goal is to respond in 24 hours and ship the purchase as soon as possible. No orders will be shipped out on weekends or holidays. We are human too, it may take extra time for large extensive orders or fragile objects.
Parcels are shipped from all Knifewear stores, based on inventory availability. This may lead to orders being split. If you have multiple items coming from separate locations you will get multiple tracking numbers.
*We cannot ship any Charcoal products (Binchotan Charcoal or Ogatan, Shirozumi Charcoal across international borders as it is a dangerous goods substance and product.*
Shipments crossing international borders can be detained by the country’s customs agency. These delays are beyond our control. International shipments are all sent with an electronic or physical commercial invoice for this reason. Knifewear is not responsible for any extra duties and charges incurred from customs agencies.
We will not ship any international parcels marked as a 'Gift' or lower the commercial invoice cost of items inside. The only exception is when we are returning an item to you that has been shipped to us for mail-in sharpening. This will be shipped back as 'Returned goods from repair'
We like to play by the rules.
Customers in Canada and the USA:
Canada - We ship with the Canada Post Expedited Parcel service. In most cases, packages arrive at Canadian destinations within 2-7 business days. This service is insured and trackable. Discount Shipping offers exclude all Konro Grills.
USA - We ship with DHL Express service. Generally, packages will take 2-7 business days for delivery. (possibly 4-9 for Hawaii and Alaska) This service is insured and trackable. Discount Shipping offers exclude all Konro Grills.
Shipping everywhere else (Outside Canada and USA):
Any order being shipped to countries outside Canada and USA will be shipped via DHL International Express service. Shipping fees will be calculated at the checkout via DHL or UPS live rates (You pay what we pay).