Knifewear Shipping Policy
For internet orders our goal is to respond in 24 hours and ship the purchase as soon as possible.
To all customers in Canada and US, we send orders by a Canada Post expedited parcel service within 24 hours of the purchase, with exception of Sundays and Holidays.
All of these services are insured and trackable. (Excluding small packet air) In most cases packages arrive at Canadian destinations within 2-6 business days. US destinations generally take 5-14 business days for delivery. All parcels are shipped from Calgary, Alberta, Canada.
Shipments crossing international borders can be detained by the country’s customs agency. These delays are beyond our control. International shipments are sent with a commercial invoice for this reason.
If you require faster shipping, we can ship by Canada Post's Priority service for an extra charge. Please contact us for this service at 1-888-669-6168
General Return Policy
This return policy applies to all items purchased from Knifewear.
Before returning any items, please contact us at firstname.lastname@example.org. Products must be returned with payment receipt, original packaging (un-damaged), unused and in perfect condition. If knives show any sign of use, sharpening, honing, etc they will not be accepted for return or exchange. If the original packaging is not in a re-saleable condition the item will not be accepted for return or exchange.
There is no time limit on returning un-used products in brand new condition.
All items returned to Knifewear Inc are done so at the buyer's expense. The items must be properly packaged to prevent damage and fully insured. Please notify us of the tracking number so we can follow the progress of the parcel. Funds will not be reimbursed until we receive the products and are happy with the condition. The refund will be the amount paid less the shipping/handling fees (our actual shipping cost for those orders where shipping was included for free), PayPal fees and any other incurred costs.
When sending parcels to us across an international border it is your responsibility to state that the item is either being returned or temporarily imported for repair. Failure to do so may result in import tariffs and/or brokerage fees.
Items found to be damaged or used will not be accepted or credited for return or exchange.
100 a 1316 9 Ave SE
Breakage or Discrepancies in Shipments
If there are any problems with your order, please notify us within 48 hours of receipt. Knifewear Inc. will not be responsible for any claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for future inspection by carrier.
We want all of our customers to be very pleased with their purchase. Therefore, all of our products are carefully inspected prior to shipping and packaged appropriately to prevent damage in shipping. If you find you have any problems with your order upon receipt, please contact customer service at email@example.com within 48 hours.
Disclaimer of Warranty
Knifewear Inc makes no representations or warranties of any kind, either expressed or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement. Knifewear Inc is not responsible for printing or typographical errors. Pricing and availability are subject to change without notice.
If you require a Special Order from a brand that Knifewear Inc. represents, we will do our best to assist you. Please email your request to firstname.lastname@example.org or call 1-888-669-6168.
Special Orders as well as SALE items are final sale and cannot be returned or exchanged.
By ordering online at Knifewear Inc., you are agreeing to comply with the terms and conditions of use outlined in this CUSTOMER SERVICE page.