Our COVID-19 response is designed to reduce the risk of our staff contracting COVID-19 and to prevent further spread to the public in our shops. As we know, people can be infected with the virus for up to two weeks, and can be contagious without being symptomatic.
We have worked with ER doctors, a consultant with experience in Hong Kong during/after the SARS outbreak, other concerned business owners as well as following the guidelines of all levels of government in our cities.
The two ways that the COVID-19 virus spreads is:
Droplet spread - droplets sprayed into the air when an infected person coughs, talks moistly, or sneezes.
Fomites - contaminated surfaces where the virus has landed. People can pick the virus up on their hands and then touch their eyes, nose or mouth (routes through which the virus can enter the body).
Staff and customers wearing masks while in the shops is the best defence against droplet spread. A strict hand wash/ sanitize regime is the best way to prevent fomite spread. Keeping a physical distance of two meters is our secondary line of defence against droplet spread. Our protocols are based on reducing the spread of the virus.
While we are planning to re-open by June 8, there are many things we can do to help you online, so you can stay safe and avoid coming into our shops. We have reduced shipping rates in our home cities, drop-off sharpening, and someone on our online chat every day from 9am to 9pm, who is ready to help you. We can help you narrow down your selection to 3-5 products, so you can spend the minimal amount of times in our shops making your final decision.
The main points of our action plan are as follows:
Please follow these easy steps to keep yourself and those around you safe. To minimize person-to-person contact, we have lots of services available to help you avoid entering our shops. Please contact us if you ever have questions.
We've also made some handy graphics to help you encourage safe behaviour in those around you. Please feel free to download them and post them on social media, at home, in your business, or wherever else is appropriate.
Thank you for doing your part to keep Canadians safe.